Frequently asked questions:

1. Can I buy a collar on its own?

A. All of our collars require a Core in order to be connected. Yes, you can buy a collar on its own but you must already have a Core in order to connect your new collar together. You can purchase collar and a Core by themselves through the 'Collar' section on our website or if you wish to include a lead as well then the Genesis pack is available.

2. Is the Core easy to connect?

A. Every pack includes a simple 3 step instruction sheet to show you how to connect the Core to the collar. Once understood it can take around 3 seconds to connect. We also have a video tutorial on our Instagram page story highlight as well as our website to help.

3. How do I use the QR code?

A. All of the details on the QR code can be accessed via any smart phone camera. This can be done by simply opening the camera and keeping the QR code on the screen. The dogs details can be changed and altered as many times as you like via a password when you scan the code. The clear instructions will be shown on how the process works when you scan the QR code for the first time.

4. Can any name be used on the Core?

A. Due to the metal 3D printing machine that we use we must ensure that all letters have at least a 1mm thickness to them in order to be printed correctly. Due to the size of the Core this can limit the amount of letters able to fit inside to 8. If you require more letters then please get in contact with us and we will see if we can can help as this can be slightly flexible.

5. How long are the delivery times?

A. For any dog packs which include the Core it will take any where between 10 - 14 days to be delivered (dependent on customer location) as each Core is custom made and takes at least 9 days to be printed. It will then be shipped straight away. For any Leads or Collars bought separately it will take up to 5 days to arrive (dependent on location of customer).

6. Will the collar fit my dog?

A. Our collars have a total neck range from 27cm - 50cm across the span of all 3 sizes available. We understand some dogs may have a larger neck size then 50cm and we are currently working on a XL size with a greater length of 50cm.

7. How do I measure my dogs neck range?

A. We suggest to use a measuring tape and simply put it around the dogs collar location and see how many CM is used for a complete circle. Please be aware to not have this too tight and to leave at least 1cm to give leeway for the collar.

8. Do you give refunds?

A. We understand buying items online is sometimes a gamble when not seen in person before hand, that is why we offer a 7 day returns policy. This allows you 7 days to request a return of a product (from the day it arrives) that is still in good condition and has all of its original packaging and items inside. You will have the opportunity to return such an item and if approved you will be issued with a refund and refund of postal costs. Check out our refunds policy for more information.

9. How long does it take for a refund to be given?

A. All refunds will be processed as soon as we are able to inspect the product. It will take one working day for the refund will be processed.

10. Can the lead be attached to any other brand collar?

A. Yes, our lead's carabiner can be connected to any other brand's collar either via the collar its self or the metal ring if it is the correct size.


If there are any other questions that you may have that have not been answered here then please contact customerserivce@dargandog.com or through our contact page and we will get back to you as soon as possible.